Contact the firm first
You can raise a concern with the person handling your matter. The firm’s published procedure identifies Vaqas Latif, Director, as responsible for complaints. Write to the registered office or email vaqas.latif@reesclayton.co.uk.
Read the firm’s full complaints procedureIf the concern remains unresolved
An eligible complaint about service may be considered by the Legal Ombudsman after the firm has had an opportunity to respond. Eligibility and time limits apply; check the current information directly.
Legal Ombudsman: how to complainConcerns about conduct
The Solicitors Regulation Authority can consider concerns about professional conduct. It has a different role from the Legal Ombudsman, which deals with eligible service complaints.
Report a concern to the SRA