Frequently asked questions

A solicitor will consider what happened, whether another party may have been responsible, the injury or harm caused and the evidence available. You do not need to know the legal category before asking for advice. An initial assessment is not a guarantee that a claim will be accepted.

Eligible claims may be offered under a conditional fee agreement. Whether you pay fees or other costs, and what may be deducted if you win, depends on the agreement and any insurance. The terms, exclusions and possible liabilities should be explained before you decide to proceed.

Many personal injury and medical negligence claims in England and Wales are subject to a three-year period, often running from the injury or a later date of knowledge. Exceptions and different deadlines can apply, including for children, people who lack capacity and certain claim routes. Ask promptly about your exact deadline; an enquiry does not stop time running.

There is no reliable single figure without understanding your circumstances. An assessment can consider the injury, recovery, pain and suffering, lost earnings, treatment, care and other evidenced losses caused by the incident. The outcome depends on liability and supporting evidence.

Many claims resolve through negotiation, but some require court proceedings and occasionally a hearing. The team should explain the likely process, keep you informed and prepare you if attendance becomes necessary.

Yes. Explain your relationship and whether you have authority to act. A child or an adult who lacks capacity may need a suitable litigation friend. The solicitor will explain any checks and safeguards that apply.

A short account of what happened, approximate dates, details of the injury or additional harm, and the names of organisations involved are a useful starting point. Bring any correspondence or reference numbers you already have. Do not delay an enquiry simply because you do not have every document.

Yes. The callback and detailed enquiry forms send your details securely to Rees Clayton Solicitors for review. Submitting an enquiry does not mean the firm has accepted your case. You can also use the telephone or email details on the contact page.