Understanding your circumstances
An injury in a shop, public building or on a pavement may raise questions about inspections, maintenance and how a hazard was managed. An accident does not by itself prove that the occupier or authority is liable.
Photographs, measurements where safe, witness details and reports can be useful. Who controlled the area and what they reasonably knew about the problem may affect the assessment.
When a claim may be relevant
- Spills in shops and supermarkets
- Damaged steps or poorly maintained access routes
- Significant pavement or walkway defects
These examples may need investigation. They do not establish eligibility or guarantee a successful claim.
Evidence to keep
- Photographs showing the defect and wider location
- The incident report and witness details
- Details of footwear and conditions at the time
Keep what you already have, but do not delay seeking advice to collect every document.
What might compensation consider?
Depending on the case, an assessment may consider the injury, recovery, pain and suffering, lost earnings, treatment, care and other reasonable losses caused by the incident. The evidence and legal basis must support each part of a claim.
Costs and time limits
Time limits apply and depend on the circumstances. Seek advice promptly, particularly if the incident or treatment happened some time ago. Making an enquiry does not stop a deadline.
No Win, No Fee may be available. Eligibility, terms and possible deductions apply. How funding works
Read about time limits or explore funding.
Does every uneven pavement give rise to a claim?
No. The size and nature of the defect, inspection and maintenance arrangements, and other circumstances will need to be considered.